Processor: Intel(R) Xeon(R) CPU E3-1231 v3 3. I have transferred around 500gb of my music files to drive - however every folder i open, all files immediately disappear, then one by one they re-appear.
WD MY BOOK 3TB DISAPPEARING FROM WINDOWS 64 BIT
OS Version: Microsoft Windows 10 Pro, 64 bit I have just purchased a WD 3tb Mybook external HD & connected to my win10 PC. Tech Support Guy System Info Utility version 1.0.0.4 Would y'all please point me in the right direction? I pretty much have JBOD here, nothing complicated set up. Now, after seeing that it connected and showed up on the older OS, I wonder if it could be the connection *inside* the HDD enclosure. It's still there.Īt first, I thought it was a dead drive, and then, I thought it was that Win 10 doesn't support it anymore, since a Google search clued me in that many people are having the same issue I'm having. I unplugged everything and put the drive in a baggie and then put it in the freezer. Then it stopped working, but I could see the contents long enough to make a list.ġ0. I plugged it into an older desktop here at the house, and it showed up! (Win 7).ĩb. I plugged it into my laptop, which also has Win 10, and it didn't work.ĩ. I plugged the drive back in, the computer said hey we have something new here let's set it up, and the unknown device reappeared in the Device Manager, so I'm pretty sure it changed from an external WD drive to unknown.Ĩ.
I uninstalled the unknown device, disconnected the drive, rebooted the computer.Ħ.
WD MY BOOK 3TB DISAPPEARING FROM WINDOWS DRIVER
I searched for a driver via Windows and also online.ĥ. I looked for it in the device manager and found an unknown device that wasn't there before.Ĥa. I looked for a new and updated driver for Win 10 (there isn't one).Ĥ.
I changed the cables, both the drive-to-usb and the drive-to-wall outlet.ģ. It's as if it just doesn't exist anymore! However, when I plug it in, my computer recognizes that I plugged something in and says it's setting it up. My objective is to ensure our teams provide you the support you expect from the world’s leading data storage company. Even though it's getting power and I can hear it spinning, it disappeared from the File explorer and the Disk Management console. Western Digital is made up of a diverse group of dedicated professionals here to deliver on the power of data and to provide you with world-class customer experience. It is more of an archive than anything I use daily, but I do use it, and it stopped working today. I have an older WD My Book (model #WD3200D032).
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